ENT-Agency Operations-Sr Cons II

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Senior Agency Process Specialist is accountable for the delivery and implementation of business processes at agencies. By working primarily with agency staff (e.g., Licensed Sales Producers [LSPs]), as requested, APSs will conduct; Agency Process Reviews: Reviewing agency processes and offering guidance to improve business results, customer Engagement & Growth Process Implementations: Assisting with implementation of agency processes required to improve customer engagement and growth, and lead, coach and develop new APAs or APSs

Key Responsibilities

Supports LSPs to drive improved business results, including the measurement of results and follow-up of process implementations Implements processes by working with agency staff through process reviews and observation, and providing advice, tips, suggestions for improvement. Shares best practices across agencies and peers Assists agency owners with the implementation of consistent business processes, with a focus on Growth and Customer Engagement Identifies skill gaps and reinforces education with agency owners and LSPs Operates virtually for agency consultations. May travel to new agency locations for initial support Maintains accurate and timely records of agency support activities by journaling and using appropriate tracking tools Supports Field Sales Leaders (FSLs) in assisting agency owners to achieve goals outlined in the agency compensation program, implement agency business plans, and align processes with company objectives Takes accountability of communicating updates and progress with FSL regarding process support activities conducted at their agencies Maintains proactive working relationship with LSPs, including follow-up process reviews and periodic assessments

Education

4 year Bachelors Degree (Preferred)

Experience

3 or more years of experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Accountability, Process Improvements, Process Support

Compensation

Compensation offered for this role is 75,100.00 - 126,325.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.