Customer Activation | Partnerships

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role Customer Success Managers on the Partnerships team own the activation, growth, and retention of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and retention.

What You'll Do

Partner Relationship Management

Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital

Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.

Drive Partner Enablement and Customer Activation

Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products

Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale

What You Need Minimum 3 years of experience in customer success, partnerships, account management, or product operations experience

Familiarity with partner ecosystem operations

Exceptional project management and time management

Excellent verbal and written communication

Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed

Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively

Proven track record of exceeding quota and/or outperforming key target metrics

Ability to anticipate customer needs and position product solutions accordingly

High adaptability and ability to thrive in a fast-paced environment

Nice to Haves Experience with accounting partners, Private Equity, and/ or Venture Capital

Experience contributing to the development and growth of new teams

Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics

Experience with financial services sales

Experience at a high-growth startup

Benefits available to all full-time Ramp employees (Global) Flexible PTO

Centralized home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

United States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

One Medical annual membership

401(k), including employer match on contributions made while employed by Ramp

Fertility HRA (up to $10,000 per year)

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

Pet insurance

In-office perks: lunch, snacks, drinks, and more

Relocation support to NYC or SF (as needed)

Canada Group medical, dental, and vision coverage through Sun Life

Life, AD&D, and disability coverage

Fertility drug coverage (up to $4,000 lifetime)

Group Retirement Plan with employer match (RRSP + DPSP)

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

Employee Assistance Program and virtual care through Lumino Health

United Kingdom Private medical insurance through Freedom Elite

Virtual GP and at-home care via eMed x Livi

Workplace pension through Penfold, with salary sacrifice option

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.

Other notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

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